Return & Exchange Policy

At My Store, your satisfaction is our top priority. We want you to shop with complete confidence, knowing that we stand behind every product we sell.

📦 Return Window

We accept returns within 1 year (365 days) of the date you receive your item — one of the most generous return windows in the industry.

✅ Eligibility Requirements

Items must be undamaged and unused to be eligible for return.
Items with quality defects or damage are eligible for a full refund, including both outbound and return shipping fees — fully covered by us.
Returns due to personal preference (no quality issue) are accepted; however, return shipping costs are the customer's responsibility.

❌ Cancellation & Refunds

If your order has not yet shipped, you may cancel it for a full refund. Refunds are processed within 24 hours of your cancellation request.

🎨 Custom & Personalized Orders

Custom or personalized orders that have not yet shipped are eligible for a 60% refund.
Once a custom order has shipped, it is non-refundable.

🔄 How to Initiate a Return

Contact our support team at tins_17mice@icloud.com with your order number and reason for return.
Our team will review your request and respond within 1–2 business days.
Once approved, we will provide the return address and detailed instructions.
Ship the item back and share the tracking number with us.
Your refund will be processed within 5–7 business days of receiving the returned item.

💳 Refund Method

All approved refunds will be returned to your original payment method. Please allow 3–5 additional business days for the refund to appear on your statement, depending on your bank or payment provider.